Email Domains
Our new website is mobile friendly, faster, more secure, more functional and has some helpful features, like our new secure "Contact Us" form, easy to access webmail options, newly updated Setup pages so you can setup your different devices and new links to our Privacy Policy, Terms of Service and Disclaimers (at the very bottom of the page). If you run into any issues, please let us know. - The Talavera Family (8/1/2020)
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The following terms of service (“Policy”) apply to your use of any Talavera Technologies, LLC owned or operated communications network. This includes any electronic transmission sent, received, posted, accessed, or stored via these networks or attached devices (such as web servers, email servers, routers, firewalls, etc.). In this Policy, Talavera Technologies, LLC, associated subsidiaries, and resellers are collectively referred to as “Talavera Technologies, LLC”, “Talavera Technologies”, “Talavera” or “TVT.” This policy covers any services offered by those companies, even if sold under a different brand name (e.g. - WhiteHorse Communications, Hiline, TexasOnline, USAonline, EazeNet, BasinLink, Caprok or PowerNet). If you do not wish to be bound by this Policy, you should not access, subscribe to, or otherwise use the network or associated services. This Policy is subject to change without notice. Changes will be considered effective immediately upon posting on https://talaveratechnologies.com.
Privacy Policy
a. It is necessary for Talavera Technologies to collect as much information as it needs to offer its customers web and email services. It requires, at least, but not limited to, the customer’s first and last name, a current valid physical home address, a current valid phone number, a current usable email address and an up-to-date credit card or some form of payment, which is discussed over the phone with the customer by one of our capable Customer Service representatives or Tech Support representatives.
b. Talavera Technologies will not share its customer’s data with any third-party, unless we are ordered by a court, specifically including, but not limited to, subpoenas, indictments, or other legal orders by a United States court. We take privacy very seriously. Our IT staff is not allowed to view or change customer’s email content, unless otherwise requested by a customer.
c. Talavera Technologies may send out email notifications occasionally regarding service outages, server and network upgrades, or our own service offerings. Our emails will be sent from one of our own domains (whc.net, hiline.net, usaonline.net, texasonline.net, powr.net, caprok.net, basinlink.com or talaveratechnologies.com), never from a third-party email address. We will never send unsolicited spam or junk email to our customers. We will never sell and/or add your collected personal information to any paper or online email listings. We will never place your collected personal information in plain site for other customers and/or non-customers to view.
d. Talavera Technologies' use of cookies does not gather any information on the user. It is solely to create a session key on the user's device for our webmail program to function properly. It is a one-time, per login style cookie. Once the user logs out of their webmail, the cookie session is disconnected and that specific cookie is no longer used and discarded. We do not use cookies to track our users in any way. It is ONLY for functionality and security purposes.
The following terms of service (“Policy”) apply to your use of any Talavera Technologies, LLC owned or operated communications network. This includes any electronic transmission sent, received, posted, accessed, or stored via these networks or attached devices (such as web servers, email servers, routers, firewalls, etc.). In this Policy, Talavera Technologies, LLC, associated subsidiaries, and resellers are collectively referred to as “Talavera Technologies, LLC”, “Talavera Technologies”, “Talavera” or “TVT.” This policy covers any services offered by those companies, even if sold under a different brand name (e.g. - WhiteHorse Communications, Hiline, TexasOnline, USAonline, EazeNet, BasinLink, Caprok or PowerNet). If you do not wish to be bound by this Policy, you should not access, subscribe to, or otherwise use the network or associated services. This Policy is subject to change without notice. Changes will be considered effective immediately upon posting on https://whc.net.
Terms of Service
a. Talavera Technologies has the right to refuse service to anyone.
b. Talavera Technologies does not discriminate according to the Civil Rights Act of 1964 (which can be found here: https://www.ourdocuments.gov/doc.php?flash=false&doc=97).
c. You may not use any Talavera Technologies services, specifically including, but not limited to, email service, web service, wireless internet service or dial-up service for any unlawful or unauthorized actions. If we receive any abuse alerts due to any illegal actions from our customers or employees, Talavera Technologies has the right to block, deactivate and/or delete the service in which the abuse originated. We will cooperate with law enforcement authorities in the investigation of any such criminal acts.
d. It shall be the sole responsibility of the customer to ensure that Talavera Technologies has all current customer information, specifically including, but not limited to, current payment methods, a current functional phone number, a valid functional email address and/or a valid functional secondary contact specified by the customer.
e. If after 90 days of no contact and/or payment from the customer, Talavera Technologies has full rights to lock and/or deactivate the customer’s account/service. If after 182 days (6 months) of no contact and/or payment from the customer, Talavera Technologies has full rights to permanently remove/delete all customer’s accounts/services and/or void a signed contract, due to no contact and non-payment.
f. It shall be the responsibility of the customer to maintain an up-to-date backup of the hosted content, specifically including, but not limited to, website and/or email content. Talavera Technologies cannot be held liable for any lost backups of data. If Talavera Technologies has a backup of the contents of the server, it cannot be held liable for the age/date of the backup that can/will be restored.
g. The email servers hosted and maintained by Talavera Technologies are for temporary email holding and is not made for archiving. The customer should have at least one computer (or other device) which downloads all email, which this is described in detail in the above paragraph. Our servers are capable of hosting emails long-term, but should not be used as a permanent holding of emails. We provide webmail services which can be utilized from: https://whc.net This webmail service should only be used for temporary use while away from your main computer. These services are not meant for the sole purpose of maintaining the customer’s email account.
h. In the event that any of user’s data is lost or unrecoverable, Talavera Technologies is not responsible for compensation of email loss. If Talavera Technologies desires to make compensation due to loss of email, we will research the amount of loss and come to a reasonable conclusion on how much is to be compensated, on a case-by-case basis, per customer. Talavera Technologies has the right to refuse compensation.
i. Talavera Technologies requires its customers to use POP3 (with the option to leave a copy of the messages on the server for a specified amount of time… usually 14 days) on the customer’s main computer. We highly suggest using IMAP for all other electronic devices, as in smart phones, tablets, etc., if email is being checked by multiple devices. For more information on the differences between IMAP and POP3, please read the following:
(IMAP vs POP3 –The key thing to know about the Internet Message Access Protocol (IMAP) is that it lets you view your email folders the same way on any device, as it’s all synchronized from a central server. With IMAP your inbox, sent and customized folders look alike, and have the same content, whether you’re checking mail on your phone, tablet, or PC. The Post Office Protocol version 3 (POP3), on the other hand, is specifically designed for downloading email from your email provider’s server to your local machine. Your actions aren’t synchronized with the server like they are with IMAP; it’s just a “dumb” download. Most (but not all) POP setups wipe email from their servers by default once you download it to your local device, although you can often configure your email client to leave your messages on the server as well.- http://www.pcworld.com/article/2838189/two-good-reasons-to-stick-with-pop3-email-over-imap.html)
j. If the customer does not have a personal computer or laptop to use POP3, or specifically declines the use of POP3, then the customer has to use IMAP with the agreement to keep their email account maintained to not reach the size limit of the account.
k. It shall be the sole responsibility of the customer to maintain his or her email accounts under the size limits set by Talavera Technologies in each individual email account or hosted website. The size limits are as follows:
Personal email accounts = 2GB
Personal web hosting = (we currently do not have web services for personal use)
Business email accounts = 5GB
Business web hosting = (limits written on contract)
l. If the customer fails to maintain the size limits and the email account stops receiving email or gets corrupt, it’s the sole responsibility of the customer to alert our IT staff of the issue for repair.
m. Talavera Technologies utilizes a 4-strike rule regarding email abuse. The rules are as follows:
• 1 & 2) If the email account reaches its limit two times, our IT staff has the right to warn the customer to not let it happen again.
• 3) If the email account reaches its limit three times, our IT staff has the right to warn of possible account suspension and the customer is also suggested that our services might not be the type of services needed and is suggested to look for another email provider.
• 4) If the size limit continues to be reached on or after four times, Talavera Technologies has the right to deactivate/delete the customer’s email account(s) due to abuse of its terms of service.
n. Our email servers can hold email long-term, if the email account is utilized every few days/weeks/months. If there is an account that has not been accessed in over 365 days (1 year), our servers will automatically remove the email account without notice, due to account inactivity. Talavera Technologies is not liable for any loss of data due to deletion of an inactive account.
o. If an email account is automatically deleted, due to account inactivity, neither Customer Service nor Technical Support is alerted to this deletion. It is an automatic function to keep our servers clean, organized and free of email archiving abuse. Because we are not alerted when an automatic deletion occurs, Talavera Technologies is not responsible for any back-pay for the email account being paid for and for the email account being deleted. It is the sole responsibility of the customer to maintain their entire account, specifically including, but not limited to, email, billing, back-ups, etc.
p. Cancellations must either be in writing or made over the phone with one of our employees. An account left inactive (as described above), will be deleted automatically after 365 days (1 year). An account left unpaid will be suspended after 90 days and deleted after 182 days (6 months). (Unless there has been a special request made by the customer to Customer Service and the account has been noted of such an agreement or extension.)
q. As stated previously, it is the sole responsibility of the customer to maintain their personal email account. If the customer requests the assistance of a TVT employee to help maintain the email account by deleting emails, forwarding emails, responding to emails, etc. or doing hardware maintenance on a computer, it is the personal decision of the employee to assist in such cases. Assisting in the maintenance of a customer’s email account or personal computer is not a required job for our employees. If desired, the TVT employee can charge for this service as a “side-job” service, under their own name (not under the company’s name). The employee then has the responsibility to complete the requested task between the time frame and price that was chosen by the customer and the employee.
r. Talavera Technologies does measure and monitor the amount of email traffic that runs through its servers. In no way do we data-mine your email or even view your emails (unless personally requested over the phone or in written form). We do not limit the amount of emails you send per day (except for our 100 recipients per email limit), if we see an excessive amount of emails being sent through our system, by your email address, we will block access from sending until we can determine the cause of the excessive email and/or if the customer calls due to the block. TVT does not tolerate SPAM (either spamming or being spammed).
s. Talavera Technologies does limit the size of emails on a per email basis. The size is ~30MB for sending.
t. Talavera Technologies utilizes industry standard SPAM rejecting techniques to combat SPAM, junk email and viruses. If there is ever an issue receiving email that has been flagged as spam, please contact us to have that email whitelisted from our SPAM filter. If there are any other issues receiving or sending email, please contact Technical Support to have the issue thoroughly researched and/or a solution offered.
u. Talavera Technologies cannot be held liable or responsible for financial loss, perceived or real, due to lost or delayed email. Email is not the only way of communication and should never be trusted as the only means of sending and receiving important documents, especially for financial profit, insurance matters, etc. There will always be network “glitches” and issues between servers around the world, be it email or internet connectivity.
Legacy Dial-up Service Customers
a. Talavera Technologies no longer provides dial-up internet service. We will not support this legacy internet service in the future. We will not provide IT support to anyone currently with dial-up service with another provider. The customer will need to discuss their dial-up issues with their current ISP. Once those issues have been resolved and the customer still has issues with a service we provide them, then our technicians will provide as much help as they can.
Wireless Internet Service Customers
a. The wireless internet service provided by Talavera Technologies provides access to the entire internet. We do not restrict, filter or monitor your web traffic. It is the responsibility of the customer to provide any filtering or limitations on the internet as needed or required by the company.
Webhost Service Customers
a. The web hosting service provided by Talavera Technologies provides a certain amount of webserver space to host a website. Your website is accessible from the entire internet (unless a block or restricted access to the website has been requested by the customer).
b. It shall be the sole responsibility of the customer to maintain an up-to-date copy of the content of the server. Talavera Technologies cannot be held liable for any lost backups of data. If Talavera Technologies has a backup of the server, it cannot be held liable for the age/date of the backup that can be restored.
a. Talavera Technologies cannot be held liable for the time it may take to restore both backbone services and/or customer-hosted services, specifically including, but not limited to, natural disasters, power outages, software failures, hardware failures.
b. All personal customer information that is collected by Talavera Technologies is held in a secure database either hosted by Talavera Technologies or in a secured database hosted by Intuit Inc.. Talavera Technologies cannot be held liable if customer’s information is breached by unwanted personnel/hackers into the servers hosted by Intuit Inc.. If such an event occurs, all responsibility and liability falls solely on Intuit Inc..